Privacy Policy

1. Introduction

MLEI Group("we", "us" or "our") respects your privacy and is committed to protecting personal information that we collect.

This Privacy Policy explains how we collect, hold, use, and disclose personal information obtained through our website, enquiries, recruitment activities, and other interactions with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to personal information collected through our website at www.mlei.com.au and through communications initiated through the website, and in connection with recruitment and employment opportunities with MLEI Group.
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2. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, the personal information we collect may include:

• Your name
• Email address
• Telephone number
• Organisation or employer
• Job title or position
• Location
• Information provided through website contact or enquiry forms
• Correspondence between you and us
• Information about a project, property, development, or service you enquire about
• Information contained in documents or files you voluntarily provide to us
• Information provided as part of a job application or recruitment process, including your resume, qualifications, employment history, skills, references, and other information relevant to your application
• Information provided by references or other people in connection with a recruitment process
• Technical information relating to your use of our website, such as IP address, browser type, device information, and website activity
• Any other personal information you voluntarily provide.

We generally do not seek to collect sensitive information through our website. If sensitive information is provided to us, we will handle it in accordance with applicable privacy requirements. Sensitive information includes certain types of information such as health information, racial or ethnic origin, religious or political beliefs, and criminal record information.
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3. How we Collect Personal Information

We may collect personal information directly from you when you:

• Submit an enquiry or contact form
• Contact us by email, phone, or through the website
• Request information about our services
• Provide information in relation to a potential project or engagement
• Subscribe to communications, where available
• Apply for a position or otherwise participate in a recruitment process
• Provide information to us as a referee or other recruitment contact
• Otherwise communicate with us

We may also collect limited technical information automatically when you access our website through cookies, analytics technologies, server logs, and similar technologies.

We hold personal information in electronic and, where applicable, physical records, including in our internal systems and third-party cloud and technology services providers.

In some circumstances, we may receive personal information from another person or organisation, such as a colleague, client, consultant, contractor, professional adviser, referee, or recruitment services provider.
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4. Why we Collect Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries
• Providing information about our engineering, environmental, and other consultancy services
• Assessing potential projects or engagements
• Preparing proposals, fee estimates, or expressions of interest
• Communicating with clients, prospective clients, consultants, and other stakeholders
• Administering and improving our website
• Maintaining the security and functionality of our systems
• Managing our business and professional relationships
• Maintaining business and regulatory records
• Assessing job applications, and suitability for employment or other opportunities with us
• Conducting recruitment activities, including contacting references, and arranging interviews
• Complying with legal, regulatory, professional and insurance obligations
• Investigating or responding to complaints or disputes
• Other purposes reasonably related to the purpose for which the information was collected

We will only use or disclose personal information for a purpose other than the purpose for which it was collected where permitted, or where required by applicable law, including where consent is required.
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5. Enquiries and Consultancy Services

Information submitted through our website is used primarily to respond to enquiries and determine how we may be able to assist.

Submitting an enquiry through our website does not, by itself, create a client-consultant, engineer-client, adviser-client, or other professional relationship between you and MLEI Group.

If we are subsequently engaged to provide professional services, additional information may be collected and handled in accordance with the terms of that engagement and our applicable business procedures.
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6. Recruitment and Employment Applications

Where you apply for a position or otherwise participate in a recruitment process with us, we may collect and use personal information to assess your application, communicate with you, conduct interviews and assessments, verify qualifications and experience, contact referees, and determine your suitability for employment or other opportunities.

We may collect information directly from you, from recruitment agencies or platforms, from referees you nominate, and from other sources where permitted by law.

If you are offered employment, information collected during the recruitment process may form part of your employment records and will subsequently be handled in accordance with our employment and information management practices.

If your application is unsuccessful, we may retain your information for a reasonable period to manage the recruitment process, meet our legal or business requirements, and consider you for future opportunities where appropriate and permitted by law.
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7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Our employees, officers, and related entities within the MLEI Group, where reasonably necessary for the purposes described in this Privacy Policy
• IT, website hosting, cloud storage, and technology service providers
• Professional advisers, including legal, accounting, insurance, and risk advisers
• Recruitment agencies, recruitment platforms, and other service providers supporting our recruitment activities
• Referees or other persons involved in recruitment processes, where appropriate and permitted;
• Consultants, contractors, and service providers assisting our business
• Government authorities, regulators, or law enforcement agencies where required or authorised by law
• Other parties with your consent
• Other persons where disclosure is required or permitted by law.

We do not sell personal information.
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8. Overseas Disclosure and Storage

Where practicable, we use Australian data centres and Australian-hosted services for the storage and processing of personal information, including where personal information is contained in project documentation.

However, some of the third-party technology, cloud, analytics, and business systems we use are operated by global service providers. As a result, limited personal information may be stored, processed, or accessed outside Australia as part of the operation, support or administration of those services.

We may also disclose personal information to consultants and subconsultants located outside Australia where reasonably necessary to assist in the delivery of our professional services. This includes engineering subconsultants located in Vietnam, who may assist with the preparation of engineering drawings, models, and related project deliverables.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable Australian privacy requirements.

The countries in which recipients of personal information are likely to be located may vary depending on the services used, but may include Vietnam and the United States of America.
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9. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, understand how visitors use our website, improve it’s performance and, where applicable, support our marketing activities.

Cookies are small text files placed on your device when you visit a website. We may use cookies and similar technologies to collect information such as:

• IP address
• Browser and device type
• Pages viewed and interactions with website features
• Time and date of visits
• Referring websites
• General geographic information derived from an IP address
• Information about how you interact with our website and online content

We may use third-party services and technologies for these purpose, including Google Analytics, Google Tag Manager, LinkedIn tracking technologies and Meta/Facebook pixels. These services may collect information about your use of our website and may use that information in accordance with their own privacy policies.

Where applicable, information collected through these technologies may be used to understand website traffic and engagement, improve our website and services, measure effectiveness of our marketing activities and support targeted or remarketing advertising.

You may be able to disable or restrict cookies through your browser settings. Doing so may affect the functionality of some parts of our website. You may also be able to manage certain advertising or tracking preferences through the relevant third-party provider.

We do not use cookies or similar technologies to intentionally collect sensitive personal information through our website.
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10. Direct Marketing

We may use personal information to send information about our services, projects, events, or other matters relevant to our business relationships where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe facility provided in the communication or contacting us.

We will not use personal information for direct marketing where this is prohibited by law.
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11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification, or disclosure.

These measures may include physical, administrative, and technical safeguards such as access controls, secure systems, authentication controls, staff access restrictions, and cybersecurity measures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
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12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our business, professional and operational requirements, and any applicable legal, professional, contractual, regulatory or insurance requirements.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate and lawful to do so.
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13. Accessing and Correcting your Personal Information

You may request access to personal information that we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant, or misleading.

Privacy enquiries, access and correction requests, and privacy complaints can be directed to privacy@mlei.com.au.

We may need to verify your identity before providing access or making a correction.

In some circumstances, applicable law may permit us to refuse access. Where required, we will explain the reason for refusing a request.
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14. Privacy Complaints

If you believe that we have not handled your personal information appropriately, contact us through privacy@mlei.com.au.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC),https://www.oaic.gov.au/.
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15. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policies of those websites before providing personal information.
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16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, information handling practices, or legal requirements.

The current version will be published on our website with the date it was last updated.

Last updated: 11 August 2026.
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17. Contact us

For questions, requests or complaints relating to privacy, please contact:
MLEI Group
29 Young Street, Adelaide SA 5000, Australia
Email: privacy@mlei.com.au Telephone: +61 (08) 8231 2832
Website: mlei.com.au